BK8 Sports Malaysia Privacy Policy – How We Protect Your Data

This Privacy Policy explains how bk8 sports collects, uses, discloses and protects your personal information when you use our website, mobile app and all services we provide (collectively referred to as the "Platform"). This applies to all Platform users, including registered players, website visitors and anyone who interacts with bk8 sports services.

We take our responsibility to your privacy seriously. This policy is drawn up in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and leading international industry standards. Our aim is to ensure you have a clear and complete understanding of what data we hold about you and how it is used.

By registering for or using the Platform bk8 sports, you agree to the collection and use of your personal information as described in this Privacy Policy. If you do not agree with any part of this policy, please stop using the Platform and contact us with any further enquiries.

bk8 sports collects various types of information depending on how you use our Platform. Generally, there are three categories of data we collect:

Automatically Collected Data: When you visit the Platform bk8 sports, our system automatically records technical information such as your IP address, device type and browser, pages visited, and time spent on each page. This information is collected through cookies and other tracking technologies, which will be explained in Section 06.

Data from Third Parties: In certain cases, bk8 sports may receive information about you from trusted third parties — such as identity verification providers or e-wallet providers like Touch 'n Go or GrabPay — to verify your identity or process your financial transactions.

bk8 sports using your personal data only for lawful and relevant purposes. We do not use your data for anything unrelated to the services you use. The following are the primary purposes for which your data is used:

• Account Management: Creating and maintaining your account, verifying your identity, processing registration and managing your profile information on bk8 sports.
• Transaction Processing: Processing deposits and withdrawals via Touch 'n Go eWallet, GrabPay, DuitNow, FPX, Boost, ShopeePay and other methods in Malaysian Ringgit (MYR).
• Bet Settlement: Recording bets, calculating outcomes, crediting winnings and managing your betting history across all sports, including Malaysia Super League, EPL, badminton and e-sports.
• Customer Support: Responding to your enquiries, resolving complaints and providing technical assistance via live chat or email in Bahasa Melayu.
• Security and Fraud Prevention: Detecting suspicious activity, preventing duplicate accounts, monitoring money laundering, and safeguarding the integrity of the bk8 sports Platform.
• Legal Compliance: Fulfilling obligations under Malaysia's PDPA 2010, anti-money laundering laws and applicable regulatory requirements.
• Platform Improvements: Analysing usage patterns in aggregate (not at the individual level) to improve the design, performance and user experience of the bk8 sports Platform.
• Service Communications: Sending important notifications about your account, changes to our terms, security updates and promotional information (where you have consented to receive them).

This is what most Malaysian members want to know — who can see their data. The short answer: we do not sell or disclose your data to third parties for marketing purposes. However, in the course of operating our services, bk8 sports may need to share data with the following limited categories of parties:

Every third-party service provider we engage is required to comply with strict data security standards and may only use your data for the specific purposes we authorise. They are not permitted to use your data for their own purposes or to disclose it to any other party.

In exceptional circumstances such as a company merger, acquisition or sale of business assets bk8 sports, user data may be transferred to a new entity. In such cases, we will notify you and ensure that equivalent data protection standards continue to apply.

Protecting your personal data from unauthorised access, breaches or loss is one of the highest priorities of bk8 sports. We continuously invest in our security infrastructure and procedures to keep your data protected at all times. Key security measures we employ include:

• 256-bit SSL/TLS Encryption: All communications between your device and bk8 sports servers are protected with the same level of encryption used by Malaysia's major banking institutions.
• Static Data Encryption: Sensitive data stored in our databases — including financial and identity information — is encrypted using industry-leading encryption algorithms.
• Layered Access Controls: Only specifically authorised staff may access user data, and every instance of access is recorded in securely stored audit logs.
• 24/7 Threat Monitoring: Our automated monitoring system continuously watches for any unauthorised access attempts, cyberattacks or suspicious activity targeting the bk8 sports Platform.
• Regular Penetration Testing: We conduct regular security assessments with independent specialists to identify and address any vulnerabilities before they can be exploited.
• Two-Factor Authentication: Additional security features are available for your bk8 sports account — we encourage all members in Malaysia to activate them.

While we take all reasonable steps to protect your data, no system can be guaranteed 100% secure against every threat. We therefore also encourage you to play your part by using strong passwords, not sharing your login credentials, and reporting any suspicious activity to us promptly.

Platform bk8 sports uses cookies and similar tracking technologies to enhance your experience, remember your preferences and understand how users interact with our Platform. The following are the types of cookies we use:

• Essential Cookies: These cookies are required for core Platform functions such as login session management, security and page-to-page navigation. Without them, the Platform cannot operate properly. They cannot be disabled.
• Performance Cookies: Gathering information on how users interact with the Platform — which pages are visited most often and where users encounter issues — to help us improve performance. All data is collected in aggregate and anonymised form.
• Functional Cookies: Remembering your preferences such as language (Bahasa Melayu), odds display settings and sport preferences, so you don't have to reconfigure them each time you log in to bk8 sports.
• Analytics Cookies: Used to understand overall user behaviour for the purpose of improving the Platform. Data is not linked to any individual's identity.

You can manage your cookie settings through your web browser settings. However, blocking all cookies may affect certain functions of the Platform bk8 sports. Continued use of our Platform after the cookie notification is considered consent to the use of essential and functional cookies.

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have several important rights regarding your personal data held by bk8 sports. Below are those rights and how to exercise them:

bk8 sports only retains your personal data for as long as necessary for the purpose it was collected, or as required by applicable Malaysian law. Once the data is no longer needed, it will be securely deleted or anonymised.

• Active Account Data: Retained for as long as your account remains active and for 7 years after account closure, in accordance with legal compliance and fraud prevention requirements.
• Financial Transaction Records: Retained for a minimum of 7 years from the date of each transaction, as required under Malaysian financial and anti-money laundering laws.
• Customer Support Logs: Live chat and email conversation records are kept for 3 years for reference and dispute resolution purposes.
• Technical Data & Cookies: Most technical data and logs are retained for between 30 days and 1 year depending on their type. Session cookies expire automatically when you log out.
• Identity Verification Data: Copies of identity documents are retained for the duration of membership plus 7 years after account closure for compliance purposes.

Once the retention period expires, data will be securely deleted or anonymised so it can no longer be linked to your identity. The deletion process follows strict security standards to ensure data cannot be recovered.

Platform bk8 sports is strictly intended for individuals aged 18 and above. We do not knowingly collect or process personal data of anyone under 18 years of age under any circumstances.

If we discover that personal data belonging to someone under the age of 18 has been collected inadvertently, we will take immediate steps to delete that data and close the account in question. Parents or guardians who believe their child may have registered an account with bk8 sports are urged to contact us immediately at support@bk8sports.best.

bk8 sports may need to update this Privacy Policy from time to time to reflect changes in our practices, new legal requirements or technological developments. The "Last Updated" date at the top of this page will always indicate the most current version of this policy.

For material changes — that is, changes that significantly alter the way we collect or use your data — we will notify you via:

• In-account notification on your bk8 sports account upon your next login
• Email to the address registered to your account
• Prominent notice on the Platform homepage

Notice of material changes will be provided at least 14 days before the changes take effect, giving you sufficient time to review them and make an informed decision about your continued use of the Platform bk8 sports. Continued use after the effective date constitutes acceptance of the updated policy.

If you have any questions, concerns or complaints about how bk8 sports handles your personal data, or if you wish to exercise any of the privacy rights outlined in Section 07, please reach us through the following channels:

• Live Chat: The fastest option — available 24 hours a day, 7 days a week within the bk8 sports Platform. Our agents are fluent in Bahasa Melayu and ready to assist.
• Email: support@bk8sports.best — use the subject line "Data Privacy Enquiry" to help us respond faster. We reply within 48 hours.

We are committed to handling all privacy enquiries seriously and within a reasonable timeframe. If you are not satisfied with our response, you have the right to lodge a complaint with the Department of Personal Data Protection under Malaysia's Ministry of Communications and Digital.